---
title: Support
meta:
    description: Tinybird is here to help. Learn about our support options.
---

# Support

Tinybird provides support through different channels depending on your plan. See [Plans](pricing).

Read on to learn more about support options and common solutions.

## Channels

Tinybird provides support through the following channels depending on your plan:

{% table %}
  * Plan
  * Channels
  ---
  * Free
  * Support for the Free plan is available through the [Community Slack](/community), which is monitored by the Tinybird team.
  ---
  * Developer
  * In addition to the Community Slack, priority support is provided through <support@tinybird.co>.
  ---
  * Enterprise
  * In addition to priority email support, Enterprise customers can request a dedicated Slack channel for direct support.
{% /table %}

## Integrated troubleshooting

Tinybird tries to give you direct feedback and notifications if it spots anything going wrong. Use Tinybird's [Service Data Sources](monitoring/service-datasources) to get more details on what's going on in your data and queries.

## Recover deleted items

Tinybird creates and backs up daily snapshots and retains them for 7 days.

## Recover data from quarantine

The quickest way to recover rows from quarantine is to fix the cause of the errors and then reingest the data. See Recover data from quarantine.
{%
The quickest way to recover rows from quarantine is to fix the cause of the errors and then reingest the data. See [Recover data from quarantine](/get-data-in/data-operations/recover-from-quarantine#recovering-rows-from-quarantine).
/%}

You can also use the [Service Data Sources](monitoring/service-datasources), like `datasources_ops_log`.

## Get help

If you haven't been able to solve the issue, or it looks like there is a problem on Tinybird's side, get in touch. You can always contact Tinybird at <support@tinybird.co> or in the [Community Slack](/community).

If you have an Enterprise account with Tinybird, contact us using your shared Slack channel.